Custom Builds Terms & Conditions
You accept these terms and conditions upon acceptance of the quotation and drawings provided.
We must receive emailed, Txt or Whatsapp acceptance of the quotation & drawings/designs - terms and conditions before any work can be carried out.
“The customer” or "you" means the person agreeing to this agreement.
“The company”, "us" or "we" means Custom Builds .
"Goods" means the furniture items specified in the approved quotation;
"Site" means the place where the goods are to be fitted;
“Installation” means the assembly and fitting of goods on site to the agreed specifications;
"Fitter(s)" means the person(s) we instruct to fit the goods.
These terms and conditions form the legally binding agreement between you (the customer) and Custom Builds whose registered address is Eckertstraat 10D 8263CB Kampen Netherlands. This agreement (and the agreed upon details of any surveys, plans, drawings and quotations) constitutes the entire agreement between our two parties. It is the customer’s responsibility to ensure all details are correct.
Quotation / Order
Along with a written quotation, we will provide you with a clear outline, which may include sketched drawings, of the work to be carried out. You will not be charged for any initial design work if you decide not to go ahead.
You are under no obligation to commit to the work unless you accept our quotation and place an order. The contract will only start when you have agreed to proceed in writing, and a deposit of 50% is paid by you in accordance with the contract.
The 50% deposit is refundable up to, but not including, your scheduled survey date. After this, the deposit is non-refundable, and any costs incurred through design work, material orders and manufacture will be chargeable.
Any quotation we provide is valid for a period of 28 days from the date of the quotation, unless we provide written notice that the quotation is withdrawn. We reserve the right to increase the price if required after that period.
Quotations are based upon the costs of materials, labour, overheads, transport, and taxes at the date of the quotation. The final price may vary from the initial quote as design modifications are often required and added to at the time of survey.
Once we have received your 50% deposit and offer in writing, we will book you in for a detailed survey to get accurate measurements and to finalise the design. We will also schedule your installation date.
It is your responsibility to check that the specifications and dimensions given in the final design after the survey are suitable to your requirements.
All drawings, plans and paperwork are the property of the company and as such are subject to copyright. The price payable will be inclusive of VAT.
Pricing and Payment Payment terms are as follows:
An initial 50% of the total price is due upon accepting the quote and booking the survey and installation dates.
A further 25% of the total price is due when we are ordering materials (normally between two and three weeks prior to
The remaining 25% of the total price is due upon completion of the installation.
Invoices will usually be sent by email unless otherwise agreed in writing or messaging like Whatsapp. Payment should be made by bank transfer.
Our payment terms are seven days from receipt of invoice. If no payment has been received within seven days, we will call you for prompt payment.
If payment is not received within a further seven days (14 days in total from the date of invoice), we will charge 1% interest for each subsequent day the invoice remains unpaid.
Where a job is outside of a 25 mile radius from our workshop, we will charge 45p/mile, as well as a €50+VAT/hour surcharge for the added time.
Dates and Times
If you accept our quote, we will then book your installation date. Because the duration of other jobs cannot always be predicted, sometimes you will be given approximate dates, to be confirmed nearer the time. Installation dates will be confirmed and agreed with you not less than 48hrs in advance of the start of the installation.
Please be clear about other commitments including holidays etc. in the weeks either side of the provisional date and preferred working hours prior to committing to any installation date.
Our usual working hours for an installation day are from 08:00 to 18:00. Installations may be booked over several days if required, depending on the nature and size of the goods to be installed.
You should inform us in advance, with as much notice as possible, if you are no longer available on the agreed start date for the installation.
Occasionally, due to factors outside of our control, such as sickness, adverse weather or delayed delivery from a supplier, a confirmed date may have to change. We will always inform you in advance if this is the case, providing as much notice as possible.
Materials and Products
Customers are asked to ensure they are satisfied with the specifications given. If there are specific requirements for materials, fittings, paint colours etc. They must be clearly communicated in advance of finalising and accepting the final design and price.
For wood finishes, we cannot guarantee exact colour matching with any existing woodwork due to natural variations in timber and changes in shade that occur with exposure to light over time, though we will do our best.
As goods are manufactured to order, once the installation has begun, the goods cannot be returned or a refund made for any reason other than if the goods are defective. The goods should be inspected by the customer, if possible, immediately on arrival.
In the event that a product or material has failed due to a manufacturing fault, we will contact the manufacturer to rectify the fault. We will notify the customer as soon as possible if parts are delayed, or damaged and if this will affect the installation dates.
The customer will also be contacted if there are any problems with the materials during installation.
Access and Installation
The installation process will take between 1-5 working days and we will complete the installation as soon as we reasonably can.
We will try to fulfil our obligations under this contract within a reasonable time. However, any installation or completion date we give is a guide only and is based upon information given by you and other information known to us at the time. We cannot be held liable for delay or failure to complete the works caused by events beyond our reasonable control, in those cases we will complete the work as soon as reasonably possible.
Whilst we pride ourselves on our clean and efficient working practices, we do need you to allow us sufficient access to the site and to prepare the workspace for the installation. Once you commit to an installation date you agree to:
• Ensure that the fitter has access to the site at reasonable times (between 08:00 and 18:00 on weekdays) or otherwise as agreed by you and us.
• Advise us on suitable parking and access for our van, with a clear route for transporting goods from our van to the site. If you have a driveway please have it ready for when we arrive on site. You must also ensure that all paths, driveways and passageways we will use on site are kept completely free from any and all obstructions.
Inform your neighbours in advance if noise or restricted access related to the work is likely to be an issue.
Provide a clear area outside for cutting, as far as possible, so that dust inside the site can be kept to a minimum.
Inform us of the location of any electrical cables and pipes before fitting. We will not be liable for any costs incurred for repairing electrical cables or damaged plumbing when drilling into walls, if we have not been informed of their location prior to the installation. Please note that cable detectors are not always reliable. We also need to know the location of the stopcock and fuse board.
Ensure that the fitter can use the mains electricity supply.
Let us know where suitable toilet facilities are, and where we can access a sink or tap during the installation.
Provide reasonable access to the room where the goods are to be fitted (ladder access is not acceptable).
Clear the room, and along our route into the room, where the installation is to take place of any breakable or valuable items that may be at risk of damage.
• Remove any frames, lampshades and soft furnishings that may get in the way of installation, in the room and along our route into the room where the installation is to take place.
• Dismantle or remove existing furniture or fittings in the room and, if necessary, along our route into the room where the installation is to take place.
Clear the floor space required for the installation.
Disconnect and remove TV, audio or media equipment.
If we are required to clear out a room or dismantle any pre-existing furniture in order to complete your installation, the added time it takes will be added onto your final bill at a rate of €50 per hour.
We will protect your floors/carpets and property as necessary by using dust sheets, self adhesive removable carpet protectors, and by thoroughly cleaning up at the end of the installation. We will do our best to leave the site in the same condition we found it inside and out.
Please note that sometimes the installation of shelves and furniture may cause minor damage to existing paintwork, so you should be prepared for some touch up work after your installation. If redecorating, our advice is to paint the walls prior to our installation but to be prepared for additional touch-up painting afterwards.
Please note it will be your responsibility to reconnect any TV, audio or media cabling after we have finished and any paint has dried.
The work we do may generate packaging waste (cardboard and plastic) and wood offcuts. We provide bin bags and rubble sacks, and during and after the installation we will clear up any offcuts, dust, debris and any other rubbish that are a result of the installation.
We will neatly bag up any rubbish at the end of the installation, but the removal of waste will be your responsibility. Please let us know the best place to leave the bagged up waste. Due to costs and limitations around the highly legislated area of waste removal, we do not have a waste carrier's license and so are unable to remove large quantities of building waste from the property.
If you would prefer that we do not take photographs of the installation (both in progress and when completed) to use in our publicity materials, please let us know in advance. Otherwise, we will take the acceptance of these terms as authorisation to use them.If you have any complaints or are unhappy with the quality of our work, please let us know as soon as possible and we will do what we can. Satisfied customers are important to us, and we aim to operate at all times with honesty and integrity. We are open to comment and criticism if something has not turned out the way you wanted. We will always do our best to put it right.Any documents given to the customer containing texts, designs, specifications or drawings are confidential and are the property of Custom Builds, and shall not be copied, reproduced or communicated to any third party without prior written agreement.